Uline Cart to Help Page
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I supervised and executed User Testing, User Interviews, and Card Sorts throughout this project.
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Talking to users about their expectations for the Questions link on the cart page and the help page.
Research Goals
Comprehend user expectations regarding the accessibility of assistance on the website.
Assess the prominence of help options on the cart page to ensure optimal visibility.
Gain insight into the current state by examining user expectations and impressions.
Evaluate the user experience of utilizing the help center by identifying trending questions and relevant resources within the help center.
Analyze user impressions of the help center and identify areas of concern or dissatisfaction.
